Together with Neue Köhler Managementgesellschaft (NKMG), BIGS was commissioned by the Federal Ministry of Economics and Energy (BMWi) in September 2019 to carry out a study on the topic of “IT Service Providers as Actors for Strengthening IT Security at SMEs in Germany". The HTW Berlin was commissioned as subcontractor to conduct qualitative and quantitative interviews with a selected number of IT service providers and SMEs.
As there are not yet sufficient analyses, surveys and studies on this topic (IT service providers for security at SMEs), the aim of this study is to ask for individual assessments of the development of the topic of IT security at and for SMEs, to close any existing gaps in communication between IT service providers and potential customers (SMEs) and thus to ensure more IT security in Germany as a business location. To this end, both providers of IT products, security products and services and SMEs will be surveyed. Furthermore, it will be investigated whether the topic of outsourcing plays a role for SMEs in Germany, which services are outsourced and on which factors outsourcing depends. In addition, it will be investigated according to which criteria SMEs select their IT service providers and which challenges SMEs face when it comes to the topic of skills shortage.
In a first step, the BIGS has prepared a market analysis which gives an overview of the relevant literature with reference to the supply and demand side of IT service providers with special regard to IT security. Based on this, an interview guideline for the qualitative survey of IT service providers as well as SMEs was created, which will be followed by a quantitative survey of the supply and demand side of IT services. Work on this has started at the end of 2019 and will run until October 2020.